Dive Brief:
- UPS reduced the average daily volume it delivered for Amazon by 500,000 pieces in Q1, advancing the carrier's plan to cut its Amazon volume in half by June, CEO Carol Tomé said on a Q1 earnings call Tuesday.
- Amazon made up 8.8% of UPS' total revenue at the end of the quarter, Tomé said, down from 10.6% in 2025. Despite the large-scale volume reduction, she said UPS wants to continu...
The strongest version of this narrative is that UPS is executing a deliberate pivot away from low-margin, high-volume e-commerce deliveries toward more profitable niches like healthcare and SMB logistics. The company’s operational streamlining—automation, workforce reductions, and facility closures—aligns with this strategy, suggesting a calculated response to industry pressures rather than reactive cost-cutting. The emphasis on returns and healthcare, where UPS claims market leadership, reinfor...
